Terms of Service
These Terms of Service (“Terms”) are a binding contract between you and Cogniflow AI, Inc. (“Cogniflow,” “we” and “us”) that sets forth your rights and responsibilities as a user of our Services. “You” means the entity you represent in accepting these Terms or, if that does not apply, you individually. If you are agreeing to these terms on behalf of a party that you represent (e.g., your employer, your business or another entity), you represent and warrant that: (i) you have full legal authority to bind such other party to these Terms; (ii) you have read and understand these Terms; and (iii) you agree to these Terms on behalf of the party that you represent. If you have any questions, comments, or concerns regarding these Terms or the Services, please contact us by email at: info@cogniflow.ai.
These Terms are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access our Services, whichever is earlier (the “Effective Date”). These Terms do not have to be signed in order to be binding. You indicate your assent to these terms by clicking “I agree” (or similar button or checkbox) at the time you register for a Service, create an account or place an order. You may also indicate your assent to these Terms by accessing or using our Services or continuing to use our Services after these Terms have been amended.
1. Applicability of these Terms.
1.1. Services. These Terms govern your access to and use of our Services. The Terms applicable to you also include Our Policies, such as our Privacy Policy.
1.2. Additional Terms. Some Services may be subject to additional terms set forth in a master services agreement, Order Form or other negotiated terms between you and us (the “Additional Terms”), which Additional Terms are incorporated as if set forth herein. In the event of a conflict between these Terms and the Additional Terms, the Additional Terms will govern unless otherwise specified therein.
2. Eligibility.
Before you use our Services, you must ensure that such use is in compliance with all Laws applicable to you. Your right to access the Services is revoked to the extent your use thereof is prohibited or to the extent our provision thereof conflicts with any applicable Law, rule or regulation. If your account has previously been removed from using the Services, you are not eligible to create a new Account to access the Services. You are responsible for making these determinations before using the Services.
The Services are available only for individuals aged 13 years or older. If you are age 13 or older but under the age of 18, or the legal age of majority where you reside if that jurisdiction has an older age of majority, then you agree to review these Terms with your parent or guardian to make sure that both you and your parent or guardian understand and agree to these Terms of Service. You agree to have your parent or guardian review and accept these Terms of Service on your behalf. If you are a parent or guardian agreeing to these Terms of Service for the benefit of a child over the age of 13, then you agree to and accept full responsibility for that child’s use of the Service, including all financial charges and legal liability that he or she may incur.
3. Account Information.
3.1. Account Registration. To access the Services and some features of the Services, you must register for an account (“Account”). When you register for your Account, you may be required to provide us with some information about yourself, such as your name, email address, and a valid form of payment, and you may also provide optional information about yourself on a voluntary basis (“Account Information”). Account information, and our use and disclosure thereof, is subject to our Privacy Policy.
3.2. Account Deactivation. We may, in our sole discretion, refuse to provide or continue providing the Services to any person or entity and change eligibility criteria at any time, including if you fail to comply with these Terms. We reserve the right to deactivate, terminate, prevent access to, disable services for, and/or delete any Accounts or access to the Services at any time at our sole discretion.
3.3. Your Responsibilities. You are solely responsible for the activity that occurs on your Account, regardless of whether the activities are undertaken by you, your employees, any third party (including your contractors or agents), your licensees, or your customers. You are responsible for notifying your employees, agents, and others related to your use of the Services of the provisions of these Terms, including where these Terms are binding on them.
4. Your Services Subscription.
You may access and use the Services, as applicable, only in accordance with these Terms, Our Policies, any applicable documentation, any agreed Additional Terms and applicable Laws. You will: (a) be solely responsible for all use of the Services and documentation under your account, including the quality and integrity of Your Content and any other information made available to us by or for you through the use of the Services under these Terms and each software application or service you make available to your end users that interfaces with the Services (each, a “Customer Application”); (b) not rent, lease, distribute, sell, sublicense, transfer or provide access to the Services to any third party (except to make the Services available to your end users in connection a Customer Application as permitted under these Terms) or offer them on a standalone basis; (c) be solely responsible for all acts, omissions and activities of anyone who accesses or otherwise uses any Customer Application (“End User”), including End Users’ compliance with these Terms, the applicable documentation, Our Policies and any agreed Additional Terms; (d) not interfere with or otherwise circumvent mechanisms in the Services intended to limit your use; (e) not reverse engineer, disassemble, decompile, translate or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any Services, except to the extent expressly permitted by applicable Law (and then only upon advance notice to us); (f) not remove or obscure any proprietary or other notices in any Service; (g) not use the Services for competitive analysis or to develop or build similar or competitive products or services, whether directly or indirectly through a third party; (h) not publicly disseminate information regarding the performance of the Services; or (i) not encourage or assist any third party to do any of the foregoing. Our Services are not intended for use in, or in association with, the operation of any hazardous environments or critical systems that may lead to serious bodily injury or death or cause environmental or property damage, and you are solely responsible for liability that may arise in connection with such use.
5. Proprietary Rights.
5.1. Our Technology. We or our licensors have and retain all rights, title, and interest, including all intellectual property rights, in and to Cogniflow’s Technology (including the Services) and all other Cogniflow Materials provided by us to you. Except for the licenses expressly set forth herein, you obtain no rights under these Terms from us, our affiliates or our licensors to the Services or any related intellectual property rights owned or licensed by us.
5.2. Your Content. Except as provided in this Section, we obtain no rights under these Terms from you (or your licensors) to Your Content, your Customer Applications or your Confidential Information. You consent to our use of Your Content to provide the Services to you. You also agree and instruct that we may use and store Your Content to maintain and provide the applicable Services and to develop and improve Our Technology.
5.3. Your Data Compliance Obligations. You represent and warrant to us that: (a) you have obtained all necessary rights, releases, consents and permissions to submit all Your Content in connection with the Services and to grant the rights granted to us in these Terms; (b) you have provided legally adequate privacy notices to end users of your products or services that use our Services, including providing required notices and obtaining any required verifiable parental consent under the Children’s Online Privacy Protection Act (COPPA) or similar Laws; and (c) Your Content and its submission and use as you authorize in these Terms will not violate (i) any Laws, (ii) any third-party intellectual property, privacy, publicity or other rights, or (iii) any of your or any third party’s policies or terms governing Your Content. We assume no responsibility or liability for Your Content, and you are solely responsible for Your Content and the consequences of submitting and using it with the Services.
5.4. Feedback. If you provide any Feedback to us concerning the functionality or performance of the Services (including identifying potential errors and improvements), you hereby assign to Cogniflow all right, title and interest in and to the Feedback, and Cogniflow is free to use such Feedback without payment or restriction.
5.5. Trademarks. You grant us permission to include your name, logos, and trademarks in our promotional and marketing materials and communications.
6. Payments and Billing.
6.1. Payment and Payment Processors. We use third-party payment processors (“Payment Processors”) to bill you through the payment accounts linked to your Account (your “Billing Information”). The processing of payments may be subject to the terms, conditions and policies of the Payment Processors in addition to these Terms. We are not responsible for acts or omissions of the Payment Processors. You agree to pay us, through the Payment Processors or as otherwise agreed by Cogniflow, all sums for Services you select or use at the applicable prices in accordance with our pricing and billing policies available on our pricing page and you hereby authorize us and applicable Payment Processors to charge all such sums (including all applicable taxes) to the payment method(s) specified in or linked to your Account (“Payment Method”). Except as otherwise set forth herein, any and all fees paid to us are non-refundable and any and all fees still owed to us upon termination of these Terms for any reason shall be immediately due and payable.
6.2. Your Billing Information. You must provide current, complete and accurate information for your Account and Billing Information, and must promptly update all such information in the event of changes (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us or our Payment Processors if your payment method is canceled (e.g., for loss or theft) or otherwise inoperable. Changes to such information can be made in your account settings.
6.3. Billing. By agreeing to these Terms and using the Services, you agree to be billed on a recurring basis and to be automatically charged by us or our Payment Processors using your Payment Methods upon invoicing. If your Payment Method or payment of fees is subject to other terms and conditions, as set forth in Order Forms, invoices or otherwise, then those other terms and conditions apply in addition to these Terms. You may also be billed an amount up to your current balance at any time to verify the accuracy of your account information. We reserve the right to deactivate, terminate, prevent access to, disable services for, and/or delete any Accounts or access to the Services at any time at our sole discretion, including for nonpayment, late payment, or failure to charge your Payment Methods upon invoicing.
6.4. Taxes. You are responsible for any duties, customs fees, taxes, and related penalties, fines, audits, interest and back-payments relating to your purchase of the Services, including but not limited to national, state or local sales taxes, use taxes, value-added taxes (VAT) and goods and services taxes (GST) (collectively, "Taxes"). Unless otherwise stated, our pricing policies do not include and are not discounted or enhanced for any such Taxes. If we become obligated to collect or pay Taxes in connection with your purchase of the Services, those Taxes will be invoiced to you as part of a billing process or collected at the time of purchase. In certain states, countries and territories, we may determine if your purchase of Services is subject to certain Taxes, and if so, may collect such Taxes and remit them to the appropriate taxing authority. If you believe that a given Tax does not apply or that some amount must be withheld from payments to us, you must promptly provide us with a tax certificate, withholding receipt, tax identifier (e.g., VAT ID) or other adequate proof, provided such information is valid and sufficiently authorized by all appropriate taxing authorities. You must also provide us with any tax identification information that is necessary for us to comply with our tax obligations, as we determine from time to time. You will be solely responsible for any misrepresentations made or non-compliance caused by you regarding Taxes, whether with respect to us or other parties, including any penalties, fines, audits, interest, back-payments or further taxes associated with such misrepresentations or non-compliance.
7. Third-Party Products and Services.
The Services may include links to third-party websites, services or other resources on the Internet, and third-party websites, services or other resources may include links to our Services as well. When you access third-party resources on the Internet, you do so at your own risk. These third-party resources are not under our control, and we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such resources. The inclusion of any such link does not imply our endorsement or any association between us and any third party. You may also choose to use or procure third-party products or services in connection with our Services. Your receipt or use of any third-party products or services (and the third parties’ use of any of Your Content) is subject to a separate agreement between you and the third-party provider. We disclaim all liability and responsibility for any third-party products or services (whether support, availability, security or otherwise) or for the acts or omissions of any third-party providers or vendors, and we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party resource.
8. Confidentiality.
8.1. Definition. To the extent you receive or possess any nonpublic information from us that is designated confidential or, given the nature of the information or circumstances surrounding its disclosure, reasonably should be understood to be confidential, such information is our “Confidential Information” and must be handled according to these Terms. Confidential Information includes but is not limited to: (a) nonpublic, confidential, proprietary or competitively sensitive information, including information about our technology, customers, business plans, marketing and sales activities, finances, operations and other business information; and (b) the existence and content of our discussions or negotiations with you regarding your Account and/or use of the Services. Confidential Information does not include any information that: (i) is or becomes publicly available without breach of these Terms; (ii) can be shown by documentation to have been known to you at the time of your receipt of such information from us; (iii) is received from a third party who did not acquire or disclose the information by a wrongful or tortious act or by violating the rights of us or third parties; or (iv) can be shown by documentation to have been independently developed by you without reference to our Confidential Information.
8.2. Confidentiality Obligations. You may not use Confidential Information except in connection with your use of the Service as permitted under these Terms or as separately authorized in a signed writing by us. You agree to not disclose Confidential Information (i) during the Subscription Term; or (ii) after you cease using the Services and these Terms otherwise no longer apply. You will take all reasonable measures to avoid disclosure or unauthorized use of Confidential Information, including at least the measures you take to protect your own confidential information of a similar nature.
9. Security and Data Privacy.
9.1. Privacy. We collect certain data and information about you in connection with your use of the Services and otherwise in connection with these Terms. We collect and use all such data and information in accordance with to our Privacy Policy, which you acknowledge. We are always striving to improve the Services and, in order to do so, we use analytics techniques to better understand how our Services are being used. These techniques and the type of data collected is also detailed in our Privacy Policy.
9.2. Your Security Obligations. You will utilize proper security protocols, such as setting strong passwords and access control mechanisms, safeguarding access to all logins and passwords, and verifying the trustworthiness of persons who are entrusted with account access information. You are solely responsible for any unauthorized access to your Account, and must notify Cogniflow immediately of any such unauthorized access upon becoming aware of it.
9.3. Security Incidents. You will notify Cogniflow if and when you learn of any security incidents or breaches affecting the Services, including unauthorized access to your Account or Account credentials, and will aid in any investigation or legal action that is taken by authorities and/or Cogniflow to investigate and cure the security incident or breach to the extent caused by your Account or your use of the Services.
10. Temporary Suspension.
10.1. Suspension. We may suspend your right to access or use any portion of the Services immediately upon notice to you if we determine: (a) you or your End User’s use of the Services (i) poses a security risk to the Services or any third party; (ii) could adversely impact our systems, the Services or the systems or content of any other Cogniflow customer; (iii) could subject us, our affiliates or any third party to liability; or (iv) could be fraudulent; (b) you are, or any End User is, in breach of these Terms; (c) you are in breach of your payment obligations under Section 5; or (d) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
10.2. Effect of Suspension. If we suspend your right to access or use any portion or all of the Services: (a) you remain responsible for all fees and charges you incur during the period of suspension; and (b) you will not be entitled to any service credits under any service level agreements for the period of the suspension.
11. Term and Termination.
11.1. Term. These Terms, as may be updated from time to time, are effective as of the Effective Date continue until terminated in accordance with Section 11.2 (Termination).
11.2. Termination.
11.2.1. Termination By You. You may terminate these Terms for any reason by providing us notice and closing your account for all Services by emailing info@cogniflow.ai.
11.2.2. Termination by Cogniflow. We may terminate or suspend your Account (and any accounts we determine are related to your Account) and your access to the Services should we have any reason to believe you, your Content or your use of the Services violates our Terms.
11.2.3. We May Discontinue the Services. Cogniflow reserves the right, in our sole discretion, to change, suspend, discontinue or terminate access to any or all of the Services provided to you or these Terms at any time, for any reason, with or without notice. We will not be liable to you for the effect that any changes to the Services or these Terms may have on you.
11.3. Survival. All provisions of these Terms which by their nature should reasonably be expected to survive termination will survive termination, including Sections 5 (Proprietary Rights), 6 (Payments and Billing), 8 (Confidentiality), 9 (Security and Data Privacy), 11 (Term and Termination), 13 (Indemnification), 14 (Limitation of Liability), 15 (Dispute Resolution and Arbitration) and 16 (Miscellaneous Provisions).
12. Disclaimer.
THE SERVICES, INCLUDING WITHOUT LIMITATION ANY CONTENT DELIVERED AS A PART THEREOF, ARE PROVIDED ON AN “AS IS” AND ON AN “AS AVAILABLE” BASIS. COGNIFLOW DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE WEBSITE AND SERVICES AND ALL CONTENT DELIVERED IN CONNECTION THERETO, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE; OR (C) ANY WARRANTY OR GUARANTY RELATING TO AVAILABILITY, ACCURACY, ERROR RATE, SYSTEM INTEGRITY OR UNINTERRUPTED ACCESS. WE DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.
13. Indemnification.
13.1. Indemnification by Us. We will defend you from and against any third-party claim, demand, suit or proceeding alleging that the Services infringe or misappropriate such third party’s intellectual property rights (“Infringement Claim”). We will indemnify you for any Losses finally awarded by a court of competent jurisdiction or settlement amounts approved by us for an Infringement Claim, provided that we have received from you (i) prompt written notice of the Infringement Claim; (ii) reasonable assistance in the defense and investigation of the Infringement Claim, including providing us a copy of the Infringement Claim, all relevant evidence in your possession, custody or control, and cooperation with evidentiary discovery, litigation and trial, including making witnesses within your employ or control available for testimony; and (iii) the exclusive right to control and direct the investigation, defense and settlement (if applicable) of the Infringement Claim. If your use of the Services has become, or in our opinion is likely to become, the subject of an Infringement Claim, we may at our expense: (a) procure for you the right to continue using the Services as set forth in these Terms; (b) modify the Services to make them non-infringing; or (c) if the foregoing options are not reasonably practicable, terminate these Terms, or, if applicable, terminate the Services that are the subject of any Infringement Claim and refund you any unused pre-paid fees. We will have no liability or obligations under this Section 13.1 with respect to any Infringement Claim (1) arising out of your use of the Services in breach of these Terms; (2) arising out of the combination, operation or use of the Services with other applications, hardware, products or services where the Services would not themselves be infringing; or (3) arising from your continued use of the Services after we have notified you that such use is infringing (the foregoing, collectively, the “Excluded Claims”). We will have no liability in respect of Infringement Claims related to free services.
13.2. Indemnification by You. You are responsible for your use of the Services, and you will defend, indemnify and hold harmless us and our employees, officers, directors, agents, contractors, and representatives from all Losses (including reasonable attorneys' fees and costs) that arise from or relate to: (i) your or any End Users’ breach of Section 4 (Your Services Subscription); (ii) a Customer Application, including, without limitation, any claims that a Customer Application, or your or any End User’s use of a Customer Application, infringes or misappropriates a third party’s intellectual property rights; (iii) breach of these Terms or violation of applicable Law by you; (iv) your gross negligence or willful misconduct; (v) Your Content (including your making Your Content available to others through the Services); or (vi) any claim that your access to or use of the Services infringes any third party’s rights, including any Excluded Claim but not including any claims for which we indemnify you under Section 13.1 above. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, without limiting your indemnification obligations with respect to that matter, in which event you will make best efforts to assist and cooperate with us in defending the matter at your expense.
14. Limitation of Liability.
14.1. Consequential Damages Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, GOODWILL, LOST OPPORTUNITY COSTS, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEBSITE AND SERVICES OR ANY MATERIALS OR CONTENT ON THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. SOME JURISDICTIONS (SUCH AS THE STATE OF NEW JERSEY) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
14.2. Liability Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR TO THE SERVICES, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS LIMITED TO THE AMOUNT PAID OR PAYABLE BY YOU UNDER THESE TERMS IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM.
14.3. Risk Allocation. Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties or exclusion of damages is intended to and does allocate the risks between the parties under these Terms. This allocation is an essential element of the basis of the bargain between you and us. Each of these provisions is severable and independent of all other provisions of these Terms. The limitation in this section will apply even if any limited remedy fails of its essential purpose.
15. Dispute Resolution and Arbitration.
15.1. Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy or claim related to these Terms (“Dispute”), you and Cogniflow agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice. Your address for such notices is your billing address, with an email copy to the email address you have provided to Cogniflow. Cogniflow’s address for such notices is Carrera 16 #11 Sur 110 Apt 1502, Medellin, Antioquia, 050022, Colombia.
15.2. Binding Arbitration. If you and Cogniflow are unable to resolve a Dispute through informal negotiations, all claims arising from use of the Service (except those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. The arbitration will be commenced and conducted under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If your claim for damages does not exceed $10,000, Cogniflow will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in these Terms, you and Cogniflow may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. You and Cogniflow agree that any arbitration will be limited to the Dispute between Cogniflow and you individually. YOU ACKNOWLEDGE AND AGREE THAT YOU AND Congiflow ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. Further, unless both you and Cogniflow otherwise agree, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution and Arbitration” Section will be deemed null and void.
16. Miscellaneous Provisions.
16.1. Updates and Modifications. Cogniflow reserves the right to update, change or otherwise modify these Terms at any time and in Cogniflow’s sole discretion. If Cogniflow updates these Terms, Cogniflow may provide notice of such updates, such as by sending an email notification to the email address listed in your Account and/or updating the “Last Updated” date at the beginning of these Terms. Updates will be effective on the date specified in the notice. By continuing to use or access the Services after the date specified in the notice or updated Terms, you are agreeing to accept and be bound by the updated Terms and all of the terms incorporated therein. If you do not agree to the updated Terms, then you may not continue to use the Services and your sole and exclusive remedy is to deactivate your Account and otherwise discontinue use of the Website and/or Services.
16.2. General. These Terms, including all documents expressly incorporated by reference herein, constitute the entire agreement between the parties with respect to the subject matter hereof. Any use of the singular will be reasonably construed as if it also includes the plural, and vice versa. If not already specified, any use of “including” or “such as” will be construed to mean “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself.
16.3. Assignment. You may not assign, transfer or delegate these Terms or any of your rights or obligations under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms except as expressly provided above will be null and void. We may assign, transfer or delegate these Terms or our rights or obligations under these Terms without notice or consent. We may also permit our Affiliates, agents and contractors to exercise our rights or perform our obligations under these Terms, in which case we will remain responsible for compliance with these Terms. Subject to the above, these Terms will be binding upon and inure to the benefit of the parties and their respective successors and assigns.
16.4. Governing Law. These Terms and any dispute related thereto are governed by the Laws of the State of New York without regard to conflict of laws provisions thereof. You and Cogniflow submit to the personal and exclusive jurisdiction of the state courts and federal courts located within New York County, New York for resolution of any lawsuit or court proceeding permitted under these Terms.
16.5. Injunctive Relief; Enforcement. Notwithstanding the provisions of Section 15 (Dispute Resolution and Arbitration) and 16.4 (Governing Law), nothing in these Terms will prevent us from seeking injunctive relief with respect to a violation of intellectual property rights, confidentiality obligations or enforcement or recognition of any award or order in any appropriate jurisdiction.
16.6. Notice. You must send notices by Certified Mail or by Federal Express (signature required and return receipt requested) to: Cogniflow AI, Inc., Carrera 16 #11 Sur 110 Apt 1502, Medellin, Antioquia, 050022, Colombia. You agree to receive electronic notices from us, which will be sent by email to the email address then associated with your Account. Notices are effective on the date on the return receipt or, for email, when sent. You are responsible for ensuring that the email address associated with your Account is accurate and current. Any email notice that we send to that email address will be effective when sent, whether or not you actually receive the email.
16.7. Consent to Electronic Communications. By using the Services, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
16.8. Notice to California Residents. If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint or to receive further information regarding use of the Services.
16.9. Relationship of the Parties. The parties are independent contractors with respect to one another, and nothing in these Terms will create any association, partnership, joint venture or agency relationship between the parties. Neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other.
16.10. Force Majeure. Cogniflow will not be liable for any delay or nonperformance under these Terms if the delay or failure is due to events which are beyond Cogniflow’s reasonable control such as a strike, blockade, war, act of terrorism, natural disaster, quarantine, epidemic, pandemic, failure or diminishment of power or telecommunications or data networks or services or other unforeseen change in circumstances.
16.11. No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
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